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Please first check the relevant problems pages. If this does not help then please send as much information as you can to help CCP4 staff identify and fix the problem - typically we will need to know the following:
Please send this information to us at firstname.lastname@example.org.
The CCP4 Bulletin Board is a very active community resource for discussions of relevance to macromolecular crystallographers. Questions of scientific content are best addressed here. Note that you will first need to be correctly subscribed to the list; details can be found on the CCP4bb page.
To post to CCP4bb, register as above then send an e-mail to email@example.com.