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[ccp4bb] JOB: Field Service Engineer (Protein Crystallography) at Formulatrix



Dear CCP4BB members,

at first, this might seem like a completely misplaced posting about a job opportunity. But then, who could better understand the problems a crystallographer is having with his/her automation equipment than another crystallographer? The troubleshooting of imagers and liquid handlers is equal parts application knowledge, common sense, and technical knowledge, making a technically-minded renegade crystallographer who knows which end of the screw driver to hold a strong contender.

Feel free to contact me directly if you would like to know what is this job like from crystallographer's perspective or have any other questions.

I wish you all happy holidays!

Dmitry Rodionov
Formulatrix Support

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On behalf of Formulatrix, Inc.:

Field Service Engineer (Protein Crystallography)
Formulatrix, Inc. - Bedford, MA

Formulatrix, a leading provider of protein crystallography, liquid handling and PCR automation solutions, seeks a field service engineer to join our world-class support team. You should enjoy working with people, take pride in fixing customer issues, and enjoy travel. The best person for this position enjoys troubleshooting and fixing complicated problems, and is generally PC/technology savvy.

You will troubleshoot high-end biotech automation equipment, focusing on our industry leading protein crystallography automation product line. You will report to the VP of Worldwide Support, work alongside a team of dedicated colleagues, and provide feedback to product managers and the engineering team.
Responsibilities:
On-site installations and repairs of lab equipment across the US.
Customer training and support from home and in the field, via phone, email or remote access tools such as TeamViewer
Up to 60% overnight travel
Record customer interactions and issues in internal CRM database
Provide detailed notes of on-site support work
Follow up with engineers and product managers to ensure customer issues have been addressed

Requirements:
Affinity for troubleshooting and fixing things
Very comfortable with computers, networking and IT related activities.
Quick learner with strong interpersonal skills
Experience with robotics, software, and microfluidics are a plus

How to apply:

** RESUMES SUBMITTED WITHOUT THE INFORMATION REQUESTED BELOW WILL NOT BE CONSIDERED **

To be considered for this position, please email jobs@formulatrix.com with the words "Field Service Engineer (Protein Crystallography)" in the subject line. You must include a copy of your resume, (Word, PDF, or plain text only) and answer the following three questions in the body of your email:
What are your salary requirements?
When can you start?
Are you authorized to work in the United States?


About Formulatrix:

Formulatrix is a small, fast-growing, strongly-profitable company in the scientific automation industry with offices in the U.S., Europe, and Asia. We require hard work and dedication from our employees, and are committed to hiring only the best of the best. All support and management employees work 50 hour work weeks. In return, Formulatrix offers a rewarding compensation package including base salary, bonuses, profit sharing, health and dental benefits, AFLAC supplemental insurance, a 401K retirement plan, an informal work environment including cookouts on Fridays in the summer, and excellent growth opportunities.
**NO RECRUITERS OR AGENCIES**